Customer contact

Best way to set up a Customer Interaction Centre in a Digital Age (No matter the size of your team)

Let’s face it!  Interacting with your market place doesn’t require one tool, it can be done via phone, SMS, live chat, video call, web call, Messenger, Instagram, Viber, WhatsApp… And yet, for most, the tool that immediately comes to mind when setting up the infrastructure is… a phone… “call the local telco and get telephone lines installed!” and “Oh, we need hardware and a team to… Read More »Best way to set up a Customer Interaction Centre in a Digital Age (No matter the size of your team)

The Vault

Tell us about the vault

I worked for many years in Investor Relations at one of the biggest banking groups in Africa. I remember when I started everything was very manual and very little had been automated. In all fairness, ‘automating the function’ only became sexy circa 2017. However, even before this time, our frustrations with everyday manual processes were driving us crazy. It didn’t take long before our IR… Read More »Tell us about the vault

Great Corporate Communications

10 simple steps to great corporate communication

One can agree we live in a world where we have an abundance of knowledge and are continually communicated ‘at’ (a blog for another day). There are so many different channels of communication and many, varied messages. So why do we still misunderstand each other? Certainly in the corporate world there is an abundance of knowledge and I dare say astute people. So why do… Read More »10 simple steps to great corporate communication

Communicate_understand

Why choose Wiehe Communications?

Wiehe Communications is an interactive communications agency that operates at the intersection of finance, marketing, sales and information technology. In my years in the corporate world, this intersection became obvious to me – perhaps it was more of a chasm – and was first observed between the marketing and finance departments. Turns out they don’t speak the same language! Must be all those acronyms in… Read More »Why choose Wiehe Communications?