Best way to set up a Customer Interaction Centre in a Digital Age (No matter the size of your team)
Let’s face it! Interacting with your market place doesn’t require one tool, it can be done via phone, SMS, live chat, video call, web call, Messenger, Instagram, Viber, WhatsApp… And yet, for most, the tool that immediately comes to mind when setting up the infrastructure is… a phone… “call the local telco and get telephone lines installed!” and “Oh, we need hardware and a team to… Read More »Best way to set up a Customer Interaction Centre in a Digital Age (No matter the size of your team)